Privacy Policy

Effective Date: July 30, 2026
Welcome to Pharris AutoSpa, LLC (“Pharris AutoSpa,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our services, communicate with us, or book services through our customer management platform.
By using our website or services, you agree to this Privacy Policy.
SECTION 1 — Information We Collect
We may collect the following categories of information.
Personal Information
Depending on how you interact with us, we may collect:
Name
Email address
Mobile or telephone number
Billing address
Service address
Vehicle information (year, make, model, VIN if provided)
Appointment history
Service history
Payment status
Photos of your vehicle taken before, during, or after service
Communications with our staff
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Operating system
Device information
Pages viewed
Time spent on pages
Referring websites
General geographic location based on IP
Cookies and similar technologies
SECTION 2 — How We Collect Information
We collect information when you:
Visit our website
Contact us
Request an estimate
Schedule services
Book services through our OrbisX customer portal
Call or text us
Respond to emails
Leave reviews
Complete customer forms
Make payments
SECTION 3 — How We Use Your Information
We use your information to:
Schedule appointments
Provide detailing services
Prepare estimates
Send invoices
Process payments
Respond to customer inquiries
Send appointment reminders
Notify you of technician arrival
Send service updates
Request customer reviews
Improve customer service
Improve our website
Prevent fraud
Comply with legal obligations
SECTION 4 — SMS Communications
Pharris AutoSpa offers optional SMS communications.
Customers who choose to receive text messages may receive:
Appointment confirmations
Appointment reminders
Technician arrival notifications
Estimate notifications
Service updates
Invoice notifications
Payment reminders
Customer support communications
Promotional offers (only if separately opted in)
How You Opt In
Customers may opt in only through our secure OrbisX-powered online booking portal.
During booking, customers voluntarily provide their mobile phone number and select one or more optional, unchecked SMS consent checkboxes.
Separate consent is collected for:
Service-related SMS communications
Promotional SMS communications
Consent is never required to purchase services.
Message Frequency
Message frequency varies based upon appointments, requested services, customer inquiries, and communication preferences.
Message and Data Rates
Message and data rates may apply.
Opt-Out
You may unsubscribe at any time by replying:
STOP
After opting out, you will receive one final confirmation message.
Help
Reply HELP for assistance.
You may also contact us:
Pharris AutoSpa, LLC
Phone: (865) 238-4417
Email: sales@pharrisautospa.com
Website: https://pharrisautospa.com
SECTION 5 — Cookies
Our website may use cookies to:
Remember preferences
Improve website performance
Measure traffic
Analyze visitor behavior
Improve user experience
You may disable cookies within your browser.
SECTION 6 — Payment Information
Payments may be processed by third-party payment processors.
We do not store complete credit card numbers on our servers.
Payment processors maintain their own privacy policies.
SECTION 7 — Sharing Information
We do not sell your personal information.
We may share information only with trusted service providers necessary to operate our business, including:
CRM providers
Payment processors
Email providers
SMS providers
Website hosting providers
Accounting providers
Government agencies when legally required
Each provider receives only the information necessary to perform its services.
SECTION 8 — Mobile Information
No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except vendors who support our messaging services and are contractually required to safeguard that information.
SECTION 9 — Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
SECTION 10 — Data Retention
We retain personal information only as long as necessary to:
Provide services
Maintain business records
Comply with legal requirements
Resolve disputes
Enforce agreements
SECTION 11 — Children’s Privacy
Our services are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child under 13 without appropriate consent, we will delete it prompts.
SECTION 12 — Your Rights
Depending on applicable law, you may have the right to:
Request access to your information
Correct inaccurate information
Request deletion where legally permitted
Withdraw SMS consent
Opt out of marketing communications
To exercise these rights, contact us using the information below.
SECTION 13 — Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
SECTION 14 — Business Transfers
If Pharris AutoSpa is sold, merged, reorganized, or transfers assets, customer information may be transferred as part of that transaction, subject to applicable law.
SECTION 15 — Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The revised version will be posted on this page with an updated Effective Date.
Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
SECTION 16 — Contact Us
Pharris AutoSpa, LLC
2532 E Broadway Ave
Maryville, TN 37804
Phone: (865) 238-4417
Email: sales@pharrisautospa.com
Website: https://pharrisautospa.com